What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment will help to make the process much more pleasant for both you and your pet.
All clients should arrive about 10 minutes before their appointment to make sure there is time to fill out our New Patient Form. If you'd like to save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's history and discuss any issues they might be experiencing. You will have an opportunity to ask any questions you have and we will take time to answer them.
Examination, Diagnosis & Treatment
After your pet has been assessed, we will provide you with a diagnosis and options for your pet's treatment. Your vet will work with you in order to determine the right treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
At Goleta Airport Pet Hospital we are proud to serve pet owners according to our guiding principles of Quality, Integrity, Compassion and Service. We provide state-of-the-art service to your pet with expertise and compassion.
We are passionate about preventive care, client education, and comprehensive core and emergency care to Goleta pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care to domestic pets such as dogs and cats. We also treat some exotic pets, such as most reptiles (including lizards, turtles/tortoises and snakes), most small mammals (including ferrets, rabbits, rats, mice, hamster and chinchillas) and some birds. Please call to inquire if we can see your pet.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. Once our doctors and staff have been able to examine your pet, we will provide you with an estimate for the cost of treatment alongside the treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.